Software support services

What we offer

Software system architecture planning is a complex process. It involves in-depth research, requirements gathering, gap analysis, and various estimations. First and foremost, with us, you get a thorough review of your functional and non-functional requirements. We align your system architecture with these needs to ensure that the software works correctly, provides the required functions. As well, you get tailored estimations of the total cost of ownership, scope, timelines, etc.
  • Event-driven architecture

    We are a software support company to help you design, develop, implement new functionalities, and integrate them with other features or third-party applications used within your organization. Our architects will provide a detailed integration framework
  • Support team

    The majority of digital solutions rely on several repetitive processes like “extract, name, upload” or “download, validate, send”, etc. You can put these core tasks into the microkernel. Also, you can get various plug-ins for more specific processes. With this architecture, you can simplify routine but keep tasks flexible.
  • software architecture design 1
    • Ongoing support

      Ongoing software support and maintenance services include break/fix services, bug fixing, troubleshooting, backup, ongoing guidance, and advisory, etc. Our specialists are always available to address your software-related issues.
    software architecture design 2
    We provide standard break/fix services, technical support, and software maintenance services for the software developed either by our company or delivered by third-party vendors. Having continuous IT maintenance and support in place allows you to eliminate many risks and plan the IT budget. Besides better software performance, you benefit from managed security, enhanced business continuity, and overall company efficiency.

    Benefits of our software maintenance and support services

    We provide reliable software maintenance and support services for quick troubleshooting, digital transformation, and various improvements. Get in touch with us to discuss your needs. Learn how hundreds of our clients have already benefited from professional software support.

    Complete understanding of the stakeholders’ requirements

    Our tech support and maintenance specialists are strong developers, business analysts, and test engineers. As a team, they will consult you and identify your needs. Depending on the software audit, your requirements, or business analysis, we will develop the most effective strategy for your project.

    Detailed structure of the digital system

    Apart from getting professional software support solutions and services, we provide consulting on digital transformation, software architecture, IT infrastructure, and many other aspects associated with custom software development.

    Multiple options

    Unlike other software maintenance companies, we offer a wider range of support options. Our clients are pleased to have a chance to select a comfortable schedule for this service and match their budget expectations with our offers.

    Transparent cooperation

    We are focused on providing high-quality services; that’s why you will be provided with regular reports depending on the service type that you get as a customer. We will report troubleshooting, bug fixing, new functionality release, issues, changes, etc.

    Our IT maintenance and support process

    We provide IT support and maintenance for all types of software, no matter how it was developed – by our company or by some other vendors. We have a well-defined process for this service and multiple options like L2 and L3 technical support. First off, cooperation starts with discovering your needs and requirements. Then, our tech specialists will come up with a personalized proposal for you. Once agreed, we maintain knowledge transfer for efficient work.

    Identifying your needs

    We start by identifying your challenges to define the best service option for you. Our software support services are categorized according to a two-tier approach. Below is brief information on the scope for each category.

    Knowledge transfer

    For effective and quick support, we put a team together, hold multiple sessions to get all the knowledge about your project and project-specific issues, and build support plans and workflows according to your needs.

    L2 technical support

    Tier 2 technical support is a prioritized troubleshooting process where we help our customers resolve system issues without changing the code. The scope of these services covers databases, software systems, and cloud solutions.

    L3 technical support

    Tier 3 software maintenance support requires changes made in software code. The service scope includes bug fixing, integration issues, performance- and security-related problems and failures. L3 support representatives usually know the product backend.

    What impacts your project duration

    Technical support time depends on what level of services you need. We have multiple options on the support schedule:

    • 24x7 (covers all time zones, a week around)
    • 24x5 (covers all time zones, business days)
    • 12x5 (covers 12 hours a day, business days)
    • 8x5 (covers only business hours)
    • On-call support and its variations

    What affects your project costs

    All software architecture projects are different in expenses, as well. To estimate costs, a software architecture consultant needs the set of your requirements:

    • Project scope and complexity
    • The chosen technology
    • Project completion urgency
    • Engagement model: Time and Material, Dedicated Team
    • Type and level of software support services

    What we need from your side

    Your contribution is required for the best results. Without close cooperation between developers and clients, software architecture consulting and design projects are virtually doomed. Your exact responsibilities often include:
    • Project goals, vision, and roadmap if exist
    • High-level project requirements
    • Project-specific documentation if available, e.g., software architecture and mockups
    • A couple of hours per week for requirements gathering sessions
    • Project deadlines